Taxi coronavirus (COVID-19) update

Here’s the latest information on what you can do if you want to book a taxi, or if you need to change or cancel your travel plans.

This global situation is evolving rapidly, so please consult with your local government advice as to whether you can travel or not. However, we’d like to reassure you that all our taxis come with free cancellation up to 24 hours before your pick-up.

If you can't travel due to local advice – or because an area is under quarantine – and your taxi is in less than 24 hours, please get in touch using our contact form.

Here are some links to up-to-date coronavirus information and travel advice from the UK government. If you’re not a UK resident, please check with your local government authority before travelling.

Already booked a taxi?

You can change your booking at any time on our website

  • Simply go to My booking, where you can access it with the email address used to book and the booking reference.

You can cancel your booking

If you decide you no longer need a taxi, you can cancel for free.

  • Follow the ‘Manage my booking’ link in your confirmation e-mail or log in on the website using the My booking tab.

If you cancel at least 24 hours before the time your taxi was booked for, you will get a full refund within 3 to 5 working days. This will be refunded to the original payment method you used.

If your pick-up time is within 24 hours, please contact us.

Thinking of booking a taxi?

As with all our bookings, you can cancel for free up to 24 hours before pick-up. So if you’re thinking about booking a taxi, you can always book it now, and change or cancel it later if your plans are affected.

Getting in touch

Should you have any further questions or concerns, please contact us using our online form. Our dedicated 24/7 customer service team usually responds within 2 hours.

International travel restrictions and advisories

Please check travel restrictions in your destination before booking. Travel may only be permitted for certain purposes, and touristic travel may be prohibited. To support you, we’ve sourced links to travel advisory websites for several countries worldwide. Even if a country isn’t included, travel restrictions may still be in place, so consult local regulations for the latest guidance. The links highlight supplementary information about safety and hygiene information for travel by taxi or public transport. We are not responsible for the content on these links, as government responses continue to evolve.